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Title Team Executive
Ref HE/3206
Directorate Operations
Preferred Location Manchester – Piccadilly Gate
Salary £23,893 - £25,087
Number of Positions 1
Working Pattern Full Time
Closing Date 28 Feb 2017

About Us

Highways England is the new government owned company responsible for driving forward our motorways and major A roads. This includes; modernising and maintaining the highways, running the network and keeping traffic moving. Over recent years, investment in our highways has increased. This has led to advances in technology, such as smart motorways; enabling traffic to flow better. However, even more is yet to be done.

Certainty of funding and greater flexibility will enable us to become a better business. In our first 5 years alone, we’ll invest £11 billion in motorways and A roads – boosting capacity, tackling congestion and improving safety. At the same time, we’ll improve how we work. That means we will be able to; plan roadworks better to minimise disruption; clear incidents more quickly; and save more than £1 billion by working more efficiently.

For further information on Highways England, please visit our website: 



Job Description

We are looking for a Team Executive to join our Divisional Management Team in the North West Operations Directorate based at our Manchester Office.

You will have excellent Customer Service skills, and have experience of drafting responses to customer correspondence for a variety of target audiences. You will hold the ability to challenge senior members of staff where appropriate, to ensure that correspondence is completed on time and to the highest quality.

Key Responsibilities

  • Provide flexible business support, as may be required to deliver projects and work streams to time, quality and within budget.
  • Embed a strong customer centred ethos through the efficient and prompt addressing and answering of customer issues raised in correspondence.
  • Manage specific pieces of work to meet objectives, ensuring relevant policies and procedures are followed.
  • Provide a quality and timely service to the Division and senior managers in managing, monitoring, coordinating and providing answers, within restricted time scales, to general customer enquiries, FOIs and high level correspondence. Liaise with other areas of the business to collate and review supporting information as appropriate.
  • Provide secretarial cover for PA to the Divisional Director during periods of absence or when requested by Business Manager.

Skills, qualifications and experience


  • Experience in a customer service environment, responding to customer correspondence
  • Proven high-level knowledge of office software products to enable development, production and maintenance of a range of databases, spreadsheets and complex documents
  •  Experience of  working effectively in an office environment, deliver an efficient customer service, or support delivery of projects through a project office function


  • Knowledge of the Freedom of Information Act / Environmental Information Regulations
  • Experience of supporting senior management through effective diary and mailbox management.

 All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received. Therefore, please complete your application as soon as possible to avoid disappointment.


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