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Title Supplier Performance & Practices Improvement Manager
Ref HE/3677
Directorate Commercial & Procurement
Preferred Location Birmingham
Salary £40,188-£44,208
Number of Positions 2
Working Pattern Full Time
Closing Date 30 Mar 2017

About Us

Highways England is the new government owned company responsible for driving forward our motorways and major A roads. This includes; modernising and maintaining the highways, running the network and keeping traffic moving. Over recent years, investment in our highways has increased. This has led to advances in technology, such as smart motorways; enabling traffic to flow better. However, even more is yet to be done.

Certainty of funding and greater flexibility will enable us to become a better business. In our first 5 years alone, we’ll invest £11 billion in motorways and A roads – boosting capacity, tackling congestion and improving safety. At the same time, we’ll improve how we work. That means we will be able to; plan roadworks better to minimise disruption; clear incidents more quickly; and save more than £1 billion by working more efficiently.

For further information on Highways England, please visit our website:

Job Description

As Highways England continues to transform from an asset led to customer focussed organisation the customer centric way in which Highways Suppliers plan, develop and execute all activities and services they provide is increasingly critical to success.

Reporting to the Supplier Performance & Practices Improvement Team Leader, the role will contribute to the transformation of:

  • Insight, intelligence and activity to support the operational business and highways suppliers in achieving supplier performance excellence
  • Highway Supplier approaches in providing a greater customer centric service   

This role will ensure Highways England creates and utilises the right supplier performance and behavioural intelligence, in a way that drives positive performance/behaviour, creates continuous improvement and actively helps to achieve Highways England KPI outcomes in a sustainable way.

Key responsibilities:

  • Co-ordinate and report on performance activities of Highways’ England suppliers to ensure consistency and enable informed decision making.
  • Identify opportunities for performance improvement and support delivery of efficiency savings through data analysis and intelligence.
  • Build and share best practice across all tiers of the supply chain.
  • Measure progress for projects and programmes using Earned Value Management techniques
  • Measure supply chain performance using the Collaborative Performance Framework.
  •  Contribute to the development of improved performance reporting processes.
  • Coach and support client Directors, Programme Managers, Project Managers/Sponsors and their teams on improving supplier and business performance.
  • Lead on delivery of projects to improve performance and the reporting of it..
  • Understand and receive customer insight pertinent to highways suppliers and the aspects of customer experience influenced by Commercial & Procurement. Act as a subject matter expert within C&P to drive supplier performance and customer service improvement supporting delivery of the customer satisfaction KPI.
  • Drive improvements in health and safety performance ensuring effective practice is promulgated to staff and partners and carry out any tasks identified to the post in the Level 2 and relevant 2a Organisational Health & Safety RACI charts.


  • Understanding of how to create excellent supply chain delivery performance
  • Leadership - Lead on delivering quality services that provide value for money
  • Ownership- Commit to developing learning, innovation and flexibility
  • Safety - Endure commercial processes value and support safety improvements and that safety remains at the core of what we deliver.
  • Passion - Value people for who they are and the contributions they make
  • Integrity - Build trust across the business by acting with honesty, openness and fairness
  • Teamwork - Commit to ensuring that people work together in dynamic, productive teams and partnerships
  • Demonstrable experience of shaping, leading & managing supplier performance in project and programme delivery.
  • A track record of delivering sustainable outcomes, linked to the ability to develop constructive working relationships within and across teams and suppliers.

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received.  Therefore, please complete your application as soon as possible to avoid disappointment.


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