|Title||Supplier Customer Service Development – Group Manager|
|Directorate||Commercial & Procurement|
|Number of Positions||2|
|Working Pattern||Full Time|
|Closing Date||02 Apr 2017|
Highways England is the new government owned company responsible for driving forward our motorways and major A roads. This includes; modernising and maintaining the highways, running the network and keeping traffic moving. Over recent years, investment in our highways has increased. This has led to advances in technology, such as smart motorways; enabling traffic to flow better. However, even more is yet to be done.
Certainty of funding and greater flexibility will enable us to become a better business. In our first 5 years alone, we’ll invest £11 billion in motorways and A roads – boosting capacity, tackling congestion and improving safety. At the same time, we’ll improve how we work. That means we will be able to; plan roadworks better to minimise disruption; clear incidents more quickly; and save more than £1 billion by working more efficiently.
For further information on Highways England, please visit our website: www.highwaysengland.co.uk
Highways England is currently recruiting for a Supplier Customer Service Development Group Leader to be based in Birmingham
As Highways England continues to transform from an asset led to customer focussed organisation the customer centric way in which Highways Suppliers plan, develop and execute all activities and services they provide is increasingly critical to success.
Reporting to the Director of Supplier Performance and Customer Service the role is accountable for:
This role will ensure Highways England enhances Supplier customer service capability evolving both performance, practices & behaviours in a way that drives positive continuous improvement and actively helps to achieve Highways England KPI outcomes in a sustainable way.
Essential Functional / Technical Skills
Demonstrable experience of shaping and implementing customer service transformation at a strategic level. Experience of working across organisational boundaries to deliver innovative solutions at pace
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received. Therefore, please complete your application as soon as possible to avoid disappointment.
|Job Profile document||Download|