|Title||Senior Customer Insight Manager|
|Number of Positions||1|
|Working Pattern||Full Time|
|Closing Date||31 Mar 2017|
Highways England is the new government owned company responsible for driving forward our motorways and major A roads. This includes; modernising and maintaining the highways, running the network and keeping traffic moving. Over recent years, investment in our highways has increased. This has led to advances in technology, such as smart motorways; enabling traffic to flow better. However, even more is yet to be done.
Certainty of funding and greater flexibility will enable us to become a better business. In our first 5 years alone, we’ll invest £11 billion in motorways and A roads – boosting capacity, tackling congestion and improving safety. At the same time, we’ll improve how we work. That means we will be able to; plan roadworks better to minimise disruption; clear incidents more quickly; and save more than £1 billion by working more efficiently.
For further information on Highways England, please visit our website: www.highwaysengland.co.uk
Highways England is currently recruiting for a Senior Customer Insight Manager to be based in Birmingham
The Customer, Stakeholder and Partnership Team helps the business understand customer needs, via insight and market research, and influences the organisation such that customers are at the heart of what we do. It also leads on managing and developing external relationships with key stakeholders and partners. By working specifically with stakeholders, it assists us to understand how our customers perceive us and use our services. We develop reciprocal relationships with key strategic national stakeholders and through that help promote a positive stakeholder experience. We provider stakeholder support to our organisation through engagement, facilitation and account management, also providing best practice to the business and protecting and enhancing our reputation.
To plan, project-manage, monitor and control all aspects of a range of projects to develop the use of customer Insight to improve the way in which we provide our services.
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received. Therefore, please complete your application as soon as possible to avoid disappointment
|Job Profile document||Download|