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Title Regional Control Operators
Ref HE/3641
Directorate Operations
Preferred Location South Mimms
Salary £19,148 plus 20% shift allowance
Number of Positions 6
Working Pattern Full Time
Closing Date 17 Apr 2017

About Us

Highways England is the new government owned company responsible for driving forward our motorways and major A roads. This includes; modernising and maintaining the highways, running the network and keeping traffic moving. Over recent years, investment in our highways has increased. This has led to advances in technology, such as smart motorways; enabling traffic to flow better. However, even more is yet to be done.

Certainty of funding and greater flexibility will enable us to become a better business. In our first 5 years alone, we’ll invest £11 billion in motorways and A roads – boosting capacity, tackling congestion and improving safety. At the same time, we’ll improve how we work. That means we will be able to; plan roadworks better to minimise disruption; clear incidents more quickly; and save more than £1 billion by working more efficiently.

For further information on Highways England, please visit our website:

Job Description

Highways England is recruiting for Regional Control Centre Operators to work at our East Regional Control Centre in South Mimms, Hertfordshire, EN6 2PN.

RCC Operators are responsible for managing and monitoring traffic conditions, using a wide range of information sources and technology. You will co-ordinate the response of Highways England Traffic Officers, police and other emergency services to ensure a timely and safe resolution of incidents on the network.

Successful applicants will start on a salary of £19,148 plus 20% shift allowance following completion of probation salary will rise to £20,155 plus 20% shift allowance and a £1500 retention allowance.

Key Responsibilities:

  • Set signals for incidents, road-works and congestion.
  • Monitor the network for congestion, incidents, weather conditions and road works via CCTV and traffic management systems.
  • Communicate with and deploy Highways England Traffic Officers to incidents via the Airwave radio system, updating incident logs.
  • Answer incoming calls, including emergency calls on network from ERTs (Emergency Roadside Telephones).
  • Deal with general public and other general enquiries to the RCC.
  • Communicate with fire, ambulance and police.
  • Liaise with other parties to assist vehicle recovery.
  • Accept personal responsibility for safety of self and others, reporting unsafe conditions and near miss incidents.

Relevant Experience / Requirements:

  • Working effectively with others as part of a team delivering an efficient customer service.
  • Able to accurately capture record and relay complex information using appropriate technology.
  • Experience of working within a Customer Service environment.
  • Ability to work in a pressurized environment working quickly and effectively to meet required standards.
  • Computer Literate, Data Entry experience.
  • Excellent communication skills and telephone manner.


This is a safety-critical role and applicants must either live or be willing to live within one hour's commuting distance from the vacancy location.

Applicants can check their travelling distances using Google Maps.

Travelling distances will be checked by Highways England Recruitment team and the hour is non-negotiable.

Pre-employment checks - successful applicants will be subject to a basic security disclosure check.

Medical - Successful applicants will be required to undergo a medical check to assess their fitness and suitability for the role.

Shift Pattern - this role is based on a 24/7 shift pattern. RCC Operators work a rotational pattern of 6 shifts, followed by 3 Rest Days.

A full driving license would be beneficial as there is limited public transport at some times of the day.

All applications must be accompanied with a current CV including a 250 word personal statement which will be used to assess your suitability for the role. Please ensure all required skills, experience and qualifications as outlined above are clearly demonstrated within your CV and statement.

Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received.  Therefore, please complete your application as soon as possible to avoid disappointment.

This will be based either at our East Midlands, East or North East Control centres and therefore please ensure your availability prior to applying as you may be required to train out of your region.

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