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Title Capital Delivery Team Leader
Ref HE/3826
Directorate Operations
Preferred Location Woodlands, Bedford
Salary £47,304 - £54,400
Number of Positions 1
Working Pattern Full Time
Closing Date 03 May 2017

About Us

We are responsible for operating, maintaining and improving England’s motorways and major A roads. Consider that a third of all traffic, two thirds of heavy goods vehicles, and 98% of UK businesses rely on them, and you can see why our roads, and what we do, matters so much.

It’s why we’re so grateful to our c 4,500 employees around the country. When you work with us, you're helping to connect communities, sustain business and support the economy with responsibility for delivering capital projects, working here is also a great move for your career.

Job Description

The role

You will lead on the effective management of a prioritised programme of works, driving efficiencies in service delivery to improve financial and operational performance and minimise financial and reputational risks. You will drive improvements in health and safety performance and customer / stakeholder engagement and services delivered as part of the programme of works.

Day to day

  • Lead on the effective management of service delivery to agreed performance and quality levels for the full term of any contract, ensuring risks to delivery are treated in a timely manner.
  • Ensure robust governance of contracts through effective resource allocation and management.
  • Ensure reporting and recording is used to identify options and opportunities for improvement in service quality, performance, delivery and pricing.
  • Lead on the regular assessment of contractual and commercial risks and maintenance of a risk register of factors affecting business continuity, using learning to develop and manage effective contingency planning.
  • Develop and maintain professional and technical partnerships with suppliers and other stakeholders to manage the relationship between customer and service users, enabling early identification of problems and the timely resolution of issues.
  • Provide effective leadership of team and put in place the necessary performance and development arrangements to build high performing teams.
  • Fulfil the express obligations of the Service Manager as may reasonably be delegated to this role.
  • Drive improvements in health and safety performance ensuring effective practice is promulgated to staff and partners and carry out any tasks identified to the post in the Level 2 and relevant 2a Organisational Health & Safety RACI charts


About you

  • Strong commercial skills with the ability to engage effectively with professional, technical and other service delivery partners at all levels, and with different technical understanding.
  • Highly Competent negotiator able to maximise delivery and achieve best value from supply chain
  • Knowledge and understanding of industry best practice in service delivery.
  • Technical contractual knowledge and experience in the management of a major transport network infrastructure (preferably roads)
  • Evidence of applying programme management techniques.
  • Strong evidence of effective people management skills



We look forward to hearing from you. So we can really get to know you and what you can offer please include a CV with your application.

You’re also encouraged to include a covering note explaining how you're a great match for us: tell us how your skills, experience and qualifications meet the role, and Highways England, requirements.

And to avoid disappointment, please apply as soon as possible. We’re expecting this role to be popular, so we may need to close the advert early if response is strong.

Help keep England moving.

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