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Title Assistant Policy Manager - 12 Month Fixed Term Contract/Secondment
Ref HE/3433
Directorate Professional & Technical Solutions
Preferred Location Birmingham or Bristol
Salary £33,340 - £36,674
Number of Positions 1
Working Pattern Full Time
Closing Date 02 Mar 2017

About Us

The Professional and Technical Solutions (PTS) Directorate is responsible for supporting the operational delivery of Highways England’s road network by developing standards and guidance, as well as providing specialist technical advice to both internal and external parties. The Directorate also includes business-wide services for Health and Safety and Communications.

The Operational Development Division deliver a portfolio of complex national programmes and projects that support the safe operation, maintenance and modernisation of the national strategic road network including delivery of research, standards and technical advice.

The Asset and Operational Development Group develops and embeds policy, requirements, advice and techniques to improve the operational performance of the strategic road network with particular emphasis on delivery of routine maintenance, severe weather, incidents, smart roads, roadworks and safety risk.

Job Description

Highways England is currently recruiting for an Assistant Policy Manager to be based in the Birmingham or Bristol offices.

Please note this role is a 12 Month Fixed Term/Secondment Opportunity.

The Roadworks Requirements and Solutions team is responsible for developing and embedding solutions to continually improve customer satisfaction around roadworks management and minimise delays.

The team owns the network occupancy processes and requirements which promote maximising lane availability and optimising the use of lane closures so as the impact on our customers is minimised.

You will promote development of improved customer service through designing and delivering policy, standards and guidance whilst defining and developing a portfolio of projects which support the development of a safe and reliable network.

Deliver the agreed projects to time, quality and cost, establishing appropriate governance and identifying and securing suitable resource.

Achieve improvements in the delivery of maintenance, operation and improvement of the Strategic Road Network.

Guide and direct specialist support to achieve Highways England objectives, advising and working with a range of internal customers and external suppliers.

Finally, build effective relationships with a wide range of stakeholders, influence across boundaries and inform policy making.

Key Responsibilities

  • Liaise and collaborate with stakeholders to embed network occupancy processes and requirements with those responsible for promoting works on the network to achieve: occupancies that are optimised and the impact on our customers is minimised and better information on lane closures for our customers to plan their journeys.
  • Monitor and review network occupancy performance data to identify best practice and share this with our supply chain to continually improve customer satisfaction around roadworks management and minimise delays.
  • Support the management of Highways England’s Scheduled of Roadworks (SRW) system or its predecessor.
  • Contribute to company improvements in the quality of roadworks information including working with Asset Information Group to deliver an effective system to replace the Schedule of Roadworks.
  • Work with the customer insight team, the PTS behavioral change specialist and Transport Focus to understand our customers experience of roadworks and develop solutions to address any issues.
  • Contribute to improvements in health and safety performance ensuring effective practice is promulgated to staff and partners, particularly around relevant actions in the organizations’ 5 year Health and Safety Plan.

Experience, Skills and Qualifications

  • Experience of influencing and effecting change across a wide and dispersed stakeholder group, ensuring consistency in best practice where different models of working may exist.
  • Knowledge of Traffic Management, Highways Planning or Organising.
  • Working knowledge of New Roads and Street Works Act (NRSWA) and the Traffic Management Act (TMA)
  • Experience in supporting the delivery of projects and experienced in using project management principles to effectively deliver discreet areas of work within agreed timescales.
  • Experience of working in a diverse customer facing team in a fast moving and rapidly changing organisation.

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

Please note that Highways England reserve the right to close the advert before the advertised closing date should a sufficient response have been received.  Therefore, please complete your application as soon as possible to avoid disappointment.


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